Returns & Exchanges Policy
At Fiiocanada, we stand behind the quality of our high-fidelity audio equipment and offer a 30-day return window for items in their original, unopened packaging. If you experience a technical defect with your device, our dedicated support team is available to assist with warranty claims and troubleshooting.
Initiate a Return Request
Contact our customer support team via email with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship the Item
Affix the provided shipping label or use a trackable carrier to send the package back to our Canadian distribution center.
Inspection and Refund
Once our technicians verify the condition of the device, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing